Privacy Policy

IM INTERACTIVE SOLUTION SDN BHD (Company No. 1303075-A) (“Instamedia”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the Personal Information (as defined below) you share with us. This Privacy Policy is prepared in accordance with the Personal Data Protection Act 2010 of Malaysia (PDPA) and applies to your use of our website (https://www.instamedia.my/), our services, and any related interactions you have with us including during events, digital experiences, photo activations, and communications.

This Website and Our Services are owned and operated by us, a company incorporated under the laws of Malaysia, with a registered address at:

IM Interactive Solution Sdn Bhd

89, Jalan Hujan Emas 8
Taman Overseas Union
Kuala Lumpur 58200
Malaysia.

This Privacy Notice explains the type of Personal Information we collect and how we collect it, how we use your Personal Information, the parties that we disclose the Personal Information to, and the choices we offer including how to access and update your Personal Information.

By using our Website and Services, you agree to this Privacy Notice and are deemed to have consented to the collection, use, and disclosure of your Personal Information as described herein. You also agree to obtain consent from your customers, employees, and agents where applicable.

What Kind of Personal Information We Collect and How We Collect It

“Personal Information” refers to information that identifies you, such as your name, email, phone number, photos or videos, company name, or any other data linked to you. “Anonymous Information” refers to data that does not identify you personally.

We may collect information through direct interactions such as when you fill in a form, register for an event, interact with our photo booths, contact us, or request services. We may also collect information through automated technologies such as cookies, IP address, device IDs, browser information, Meta Pixel, or Google Analytics. Information may also be collected from third-party sources such as referrals, analytics tools, or public databases. In addition, we collect information through communications including emails, calls, or messaging platforms such as WhatsApp, as well as through event participation, including photos or videos taken during events or activations.

Cookies and Tracking

We use cookies and third-party tracking technologies such as Meta Pixel, Google Analytics, and LinkedIn Insight Tag to improve user experience on our website, track advertising performance, and personalize your interaction with our services. By continuing to use our Website, you consent to our use of cookies. You may disable cookies in your browser, but some site functionality may be affected.

How We Use Your Personal Information

Direct Marketing Communications

We may send you marketing materials about our services and campaigns through email, WhatsApp, SMS, or social media messaging. These communications are sent only with your consent, and you may opt out at any time via the unsubscribe link or by contacting us.

Disclosure of Your Personal Information

We may disclose your Personal Information to third-party service providers including hosting, analytics, email, or advertising platforms such as Facebook and Google, legal, financial, or audit advisors, partners or clients involved in joint campaigns with your consent, regulatory or law enforcement agencies if required by law, and any party you authorize us to disclose to.

Transfer of Personal Data Outside Malaysia

Where necessary, we may transfer your Personal Information to countries outside Malaysia for processing, storage, backup, or support services. We will ensure such transfers comply with the PDPA and that your data receives an adequate level of protection.

Third-Party Websites

Our Website may include links to third-party websites. These external sites are not governed by our Privacy Policy. Please review their privacy notices before submitting any personal data.

Social Media and Third-Party Plugins

We may integrate services such as Meta Pixel, Google Analytics, LinkedIn Insight Tag, and WhatsApp integration. These services may collect information directly from you and are governed by their respective privacy policies.

Retention and Security of Personal Data

We retain your Personal Information only as long as necessary to fulfill the purposes for which it was collected, comply with legal or regulatory obligations, and resolve disputes or enforce our agreements. We implement reasonable technical and organizational safeguards to prevent unauthorized access, misuse, or disclosure of your Personal Information.

Your Rights Under PDPA

You have the right to request access to your Personal Information, request correction of inaccurate or outdated data, and withdraw your consent at any time. To exercise any of these rights, please contact us directly.

Data Relating to Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors without verifiable parental or guardian consent.

Incomplete Information

It is your responsibility to provide accurate and complete Personal Information. Failure to do so may limit our ability to serve you.

Updates to This Privacy Notice

We may update this Privacy Policy from time to time. The latest version will always be published on our website. Continued use of our Website and Services constitutes your agreement to any revised terms.

Contact Us

For any privacy-related queries, concerns, or to exercise your data protection rights, please contact our Data Protection Officer:

Data Protection Officer: Bryan Lee
Email: ask@instamedia.my
Phone: +603 7972 8788

Effective Date: 29 May 2025
Last Updated: 29 May 2025