Privacy Policy

Last Updated: April 2026

IM Interactive Solution Sdn Bhd, trading as Instamedia ("we", "our", "us"), is committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We collect the following types of personal data:

• Contact Information: Name, email address, phone number, and company name when you submit enquiries or book our services
• Event Data: Photos, videos, and digital content generated through our interactive technology installations
• Website Usage Data: Browser type, IP address, pages visited, and interaction data through cookies and analytics tools
• Business Information: Company details, event requirements, and project specifications

2. How We Use Your Data

Your personal data is used for:

• Responding to enquiries and providing quotations
• Delivering and customising our interactive technology services
• Processing event-related content through our IMX Engine and IN:FRAME platforms
• Improving our website and services through analytics
• Sending relevant service updates (with your consent)

3. Data Sharing

We do not sell your personal data. We may share data with:

• Technology Partners: Cloud hosting providers for secure data storage
• Event Clients: Aggregated engagement data from installations at client events
• Legal Requirements: When required by Malaysian law or regulatory authorities

4. Data Security

We implement appropriate technical and organisational measures including SSL/TLS encryption, secure Cloudflare CDN infrastructure, access controls, and regular security reviews of our IMX Engine platform.

5. Data Retention

• Enquiry data: Retained for 24 months from last contact
• Event content: Retained for 90 days post-event unless otherwise agreed
• Analytics data: Anonymised and retained for service improvement

6. Your Rights Under PDPA

You have the right to access, correct, withdraw consent for, and request deletion of your personal data. Contact us at ask@instamedia.my or call +6012-661 6973.

7. Cookies

Our website uses cookies for analytics (Google Analytics, Google Tag Manager) and functionality. You can manage cookie preferences through your browser settings.

8. Contact Us

IM Interactive Solution Sdn Bhd (trading as Instamedia) 89, Jalan Hujan Emas 8, Taman Overseas Union, 58200 Kuala Lumpur, Malaysia Email: ask@instamedia.my Phone: +6012-661 6973