The Customer Success Executive ensures clients have a smooth experience from onboarding to delivery. You will coordinate across internal teams, keep communication tight, manage expectations, and help clients get the best outcomes from our interactive experiences — including repeat bookings and long-term relationships.

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Key Responsibilities:

• Onboard new clients and align expectations on scope, timeline and deliverables
  
• Act as the key communication bridge between client and internal teams
  
• Track project milestones, follow-ups, approvals and deliverable handovers
  
• Resolve issues early by identifying risks and escalating when needed
  
• Support renewals, rebookings and upsell opportunities based on client needs
  
• Maintain clear documentation, client notes and post-project feedback
  
  

Requirements:

• Strong communication, coordination and stakeholder management
  
• Detail-oriented and comfortable managing timelines and deliverables
  
• Experience in agency, events, account management or client servicing is an advantage
  
• Calm under pressure, proactive and solutions-driven
  
• Interest in brand activations, interactive experiences and tech solutions
  
  

Why Join Us:

• Exposure to high-profile brands and fast-paced event projects
  
• Work closely with cross-functional teams (creative, ops, dev, sales)
  
  

Grow into account leadership and long-term client management