Instamedia is a Malaysia Digital (MD) status company that has delivered more than 6,000 activations since 2012 for names like Nike, Toyota, YSL and Maybank. The Customer Success Executive makes sure every client has a smooth experience from onboarding to delivery. You'll coordinate across our internal teams, keep communication tight, manage expectations and help clients get the best outcomes from our interactive experiences, building the trust that brings them back.
Key Responsibilities:
- Onboard new clients and align expectations on scope, timeline and deliverables
- Act as the key communication bridge between clients and our internal teams
- Track project milestones, follow-ups, approvals and deliverable handovers
- Resolve issues early by identifying risks and escalating when needed
- Gather post-event feedback and results, and pass rebooking and upsell opportunities to our Business Development team
- Maintain clear documentation, client notes and project records
Requirements:
- Strong communication, coordination and stakeholder management
- Detail-oriented and comfortable managing timelines and deliverables
- Calm under pressure, proactive and solutions-driven
- Interest in brand activations, interactive experiences and tech solutions
- Bonus: Experience in agency, events, account management or client servicing
Why Join Us:
- Build your career at a Malaysia Digital (MD) status company, recognised by MDEC
- Exposure to high-profile brands and fast-paced event projects
- Work closely with our creative, ops, tech and sales teams
- Grow into account leadership and long-term client management